Shipping Policy

Thank you for shopping with WaterBorne. We are committed to delivering your home décor items safely and efficiently. Please review our Shipping Policy below for important information regarding processing times, shipping methods, and delivery expectations.

1. Company Information

WaterBorne
1208 Eastwick Dr
Arlington, Texas 76002
United States
Email: waterborneinvestments@gmail.com
Phone: (817) 946-2315

2. Order Processing Time

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed after business hours, on weekends, or on holidays will be processed the next business day.

  • During high-volume periods, processing times may be slightly extended.

You will receive a confirmation email once your order has been placed and another notification once your order has shipped.

3. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days (if available)

Delivery times are estimates and may vary due to carrier delays, weather conditions, or unforeseen circumstances.

4. Domestic Shipping

We currently ship within the United States. At this time, we do not offer international shipping unless otherwise stated.

5. Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear in the carrier’s system.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

WaterBorne is not responsible for:

  • Delays caused by incorrect addresses

  • Packages delivered to an address provided incorrectly by the customer

  • Lost packages due to inaccurate shipping details

If you notice an error in your shipping information, please contact us immediately at waterborneinvestments@gmail.com.

7. Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged:

  1. Contact the shipping carrier first to file a claim if applicable.

  2. Email us at waterborneinvestments@gmail.com with your order number and details.

We will work with you to help resolve the issue; however, WaterBorne is not responsible for packages marked as delivered by the carrier.

8. Delays

While we strive to ensure timely delivery, WaterBorne is not liable for shipping delays caused by:

  • Carrier issues

  • Weather conditions

  • Natural disasters

  • Supply chain disruptions

  • Holidays or peak seasons

9. Order Changes & Cancellations

Orders may only be modified or canceled within a limited time after placement. If you need to make changes, contact us immediately. Once an order has been processed or shipped, we are unable to cancel it.

10. Contact Us

If you have any questions about your shipment, please contact us:

WaterBorne
1208 Eastwick Dr
Arlington, Texas 76002
United States
Email: waterborneinvestments@gmail.com
Phone: (817) 946-2315

We appreciate your business and thank you for choosing WaterBorne for your home décor needs. Our goal is to make your shopping experience smooth, reliable, and enjoyable from checkout to delivery.