Returns Policy

At WaterBorne, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help. Please review our Returns & Refund Policy below.

1. Company Information

WaterBorne
1208 Eastwick Dr
Arlington, Texas 76002
United States
Email: waterborneinvestments@gmail.com
Phone: (817) 946-2315

2. Return Eligibility

You may request a return within 14–30 days of receiving your order (choose your preferred timeframe).

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not qualify for a refund.

3. Non-Returnable Items

The following items are non-refundable unless defective or damaged upon arrival:

  • Final sale or clearance items

  • Gift cards

  • Customized or special-order products

  • Items marked “Non-Returnable” at purchase

4. Return Process

To initiate a return:

  1. Email us at waterborneinvestments@gmail.com with your order number and reason for return.

  2. Wait for return authorization and instructions before shipping your item back.

  3. Securely package the item to prevent damage during return shipping.

Returns sent without prior authorization may not be accepted.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

  • Shipping costs are non-refundable unless the return is due to our error.

We recommend using a trackable shipping service, as WaterBorne is not responsible for lost return packages.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery.

  • Provide photos of the damaged item and packaging.

We will review the issue and offer a replacement, exchange, or refund as appropriate.

7. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

Processing times may vary depending on your financial institution.

8. Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, please contact us at waterborneinvestments@gmail.com.

9. Order Cancellations

Orders may only be canceled before they are processed or shipped. Once shipped, the order must go through the standard return process.

10. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your credit card company (processing times may vary).

  3. Contact your bank.

If you’ve done all of the above and still have not received your refund, please contact us at waterborneinvestments@gmail.com.

11. Contact Us

If you have any questions regarding returns or refunds, please contact:

WaterBorne
1208 Eastwick Dr
Arlington, Texas 76002
United States
Email: waterborneinvestments@gmail.com
Phone: (817) 946-2315

We appreciate your trust in WaterBorne and are committed to ensuring a smooth and fair return experience.